Customer Success Team

About Our Customer Success Team

Our Customer Success Team is a cross functional team that has business analysts, developers, marketing, sales, support and project management resources. Our mission is to ensure that our partners and their clients are successful with learning, using and selling our products.

Nathalie Kirsanova – Project Manager

Nathalie is a result-oriented IT Project Manager with over 15 years of experience in Project Estimating, Proposal Development, Contract Negotiation, Budgeting, and Customer Relationship Management. She has managed 60 international custom software development projects in healthcare, insurance, automotive, travel and translation industries to successful implementation. Her professional experience includes working B2B level with clients in Canada, Germany, Austria, Switzerland, the USA, Ukraine and Russia. Nathalie is fluent in five languages; English, French, German, Ukrainian and Russian and has earned a MSc cum laude, Industrial Engineering & Management from the Kharkiv National Technical University, Ukraine.

Tom Koschate – Senior Engineer – System Architect

Tom has over 30 years of professional experience in the software development field, in industries including human resources, logistics, manufacturing and finance. He has worked on systems from PCs to mainframes, in roles that include developer, team lead and architect. Past clients include Honda Canada, CACEIS (Canada) Ltd, and the Hay Group. Tom holds a B.A. Sc. In Industrial Engineering from the University of Toronto.

Mark McNab: Programmer Analyst – Web

Mark has over 15 years of solid experience in web design, development and maintenance including overall management of the production process. Prior to joining SageTea in 2012, Mark held several full time and contract positions with organizations including Transport Canada, Bell Canada,/Bell Nexxia, Stentor Communications and the National Hockey League Fans Association. Mark holds a Secret Level Clearance.

Linda Ortiz – Smalltalk Systems Specialist

Linda is a recent graduate from Willis College. She is responsible for maintaining all of SageTea’s desktop software using Smalltalk including Text-to-Software, SageTea Link and SageTea Browser.

Frederic Leroux – Sales & Software Support

Fred is a dedicated sales and software support technician.  He is currently doing his BA Mechanical Engineering at the University of Ottawa, Ottawa, Ontario.  Fred’s interest in robotics and AI makes him a perfect addition to our success team with SageTea’s AI software platform.

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